- In General
Access to and use of this Website and the product available through this Website are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Product without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
- Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
- Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Payment is taken at the time of placing an order. No goods shall be supplied without payment.
Orders may be cancelled prior to dispatch. A cancellation notification must be received and acknowledged before midday for the cancellation to take place. If this has happened before this time frame, a full refund will be processed within 7 – 14 days and returned to the customer via the same method of payment used for the original order.
- Delivery Policy
Please make sure you supply us with the correct delivery address when you order. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Your order will arrive within 3 – 5 working days of ordering once payment is received and the majority of our deliveries are made by Royal Mail. This is for our UK customers only.
- Late Delivery
Please let us know if your order does not arrive within 15 working days. As long as we are notified within this period we should be able to resolve any issues.
- Damaged Goods/Missing Items
We take great care in packing your order properly to ensure that it arrives at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods. If your order does not arrived within 21 days from date of dispatch, please contact us immediately so we can resolve the issue.
- Refund Policy
If you receive a product that has been damaged in transit we will replace the product or refund your money, if it’s returned within 21 days of ordering. If you find a fault with your product, please contact us and we will assess the issue and a replacement can be organized, at our discretion.
If you are not happy with the product or you have changed your mind, the product can be returned within 14 days of receipt of delivery, as long as it is unused. On receipt of the returned item, we will refund you the cost of the product only and our lowest P&P cost to the original payment card/method used. Please ensure the return is adequately insured. Please note the cost of returning the item will not be refunded.
Don’t forget to contact us before returning the item. We will give you a returns number and form to send with the item, this allows us to process any returns as quickly as possible.